How do I place an order?

Select a product, customize it (if applicable), add it to the cart, enter your details and finalize the order using the selected payment method.

How do I customize a product through Lumise?

Once you've selected a product, click the "Customize" button . This will open the Lumise module, where you can upload photos, add text, move and resize elements, and preview the design in real time. When you're done, click "Save" to add the customized product to your cart.

How do I upload a photo or design?

You can attach them directly to the product page when ordering. If you have specific requirements, you can also send them to us by email after finalizing the order.

What files can I upload?

JPG, PNG and PDF are supported. It is recommended that the image be of high resolution.

Are you responsible for the quality of the uploaded photos?

The client bears full responsibility for the quality, content and copyright of the files provided.

Can I return a personalized product?

Personalized products are not subject to return , according to Art. 57, item 3 of the ZPA, unless there is a factory defect or manufacturing error. In such cases, we assume full responsibility.

What is the difference between a personalized product and a Print-on-Demand product?
  • Personalized product – contains elements provided by the customer (photos, text, design).
  • Print-on-Demand product – is made after order, but according to a pre-defined store design and does not contain individual elements .
Can I return a Print‑on‑Demand product?

Yes. You have the right to cancel within 14 days if the product has not been used and is in commercial condition.

Are there any differences between the colors on the screen and the actual product?

Minor differences are possible due to screen settings, printing technology and material characteristics. This is not considered a defect.

What payment methods do you accept?

Bank card and bank transfer.

What is the process after I place an order?

You will receive a confirmation email. We prepare the design, manufacture the product, and notify you when it is shipped. If additional information is needed, we will contact you.



When does the order start being made?

After payment is confirmed and design is finalized.

What is the production time?

Usually 1–5 business days. In case of high demand, the deadline may be extended, of which the client will be notified.

Which couriers do you work with?

Econt and Speedy

What are the delivery prices?

They depend on the courier's rates and are calculated automatically when ordering.

Can I inspect the shipment?

Yes - all shipments have a "Preview" option.

What should I do if my shipment is damaged?

Compile a report in the presence of the courier and contact us.

How do I file a complaint?

Send an email with your order number, description of the problem, and photos/video.

Can the store use photos of my finished product for advertising purposes?

Yes - only if you have given consent and no personal data is disclosed .

What personal data do you collect?

Name, phone, email, address, personalization files and technical logs.

What is my personal data used for?

For order fulfillment, delivery, accounting and customer communication.

Can I receive promotions and news?

Yes - if you select the option for marketing messages when ordering.

What should I do if I have a question?

Contact us via the contact form, email or phone.