1. GENERAL PROVISIONS

1.1. This section governs the methods, conditions and procedures for making payments for orders placed through the art-monkey.com Platform.

1.2. All payments are made in advance, before the start of production of the product.

1.3. Due to the personalized nature of the products, the Merchant does not offer cash on delivery and does not accept payment upon delivery.

2. CURRENCY AND PRICES

2.1. All prices on the Platform are indicated in euros (EUR) and include VAT.

2.2. The merchant has the right to update prices, and the changes do not affect already confirmed orders.

2.3. Differences in the final price are possible due to:

• changes in courier rates;

• changes in material prices;

• promotional campaigns.

3. PAYMENT METHODS

3.1. Payment by bank card

3.1.1. Cards accepted: Visa, Mastercard, Maestro.

3.1.2. Payment is made through a secure virtual POS terminal.

3.1.3. Card data is not stored by the Merchant.

3.1.4. The payment is considered successful after confirmation by the payment operator.

3.2. Bank transfer

3.2.1. The client receives the bank details of "BRUMI" EOOD by email after finalizing the order.

3.2.2. The Client is obliged to indicate the order number as a basis for payment.

3.2.3. Production begins after the amount is received in the Merchant's bank account.

4. PAYMENT SECURITY

4.1. The Platform uses SSL encryption, which guarantees a secure connection between the Client and the server.

4.2. Payment transactions are processed by licensed operators that comply with PCI DSS standards.

4.3. The Merchant is not responsible for:

• delay caused by a bank;

• transaction rejection due to limits or card blocking;

• technical problems with the payment operator.

5. PAYMENT CONFIRMATION

5.1. After successful payment, the Customer receives an automatic confirmation email.

5.2. When paying by bank transfer, the confirmation is sent after manual verification.

6. UNSUCCESSFUL PAYMENT

6.1. In the event of an unsuccessful transaction, the Client may:

• try again;

• uses another payment method;

• contact your bank.

6.2. The merchant does not start production without confirmed payment.

7. REFUNDS

7.1. Refunds are only made in the following cases:

• approved claim;

• impossibility of production due to the fault of the Merchant.

7.2. The refund is made:

• by bank transfer;

• through a reverse card operation.

7.3. The refund period is up to 14 days.